Remote Classes and Limited Operations: Technical Assistance

Zoom Pro Accounts

Request an upgrade to a Zoom Pro account at

Technology Support Contacts

Please use general contacts rather than depending on the health and availability of specific individuals.

Zoom Support

TWEN Support


LEARN & Corona Virus

Law IT Help Desk

Media Services Training Videos

Media Services has created a number of easily digestible online video tutorials covering Zoom, how to create audio recordings and how to upload your recordings to Media Services for posting on our website. Check back soon as more videos are forthcoming.

Transcriptions of selected videos:

Course Websites (TWEN/Classroom/LEARN)

The Law School’s subscriptions to Westlaw and Lexis include access to those products’ Course Management Systems: Westlaw TWEN and Lexis Classroom.

Access: All faculty and students have access to TWEN and Classroom via the database passwords they already use. Students who have taken ELA have used at least one of the two systems and many faculty are already familiar with them.

Uses of TWEN and Classroom:

  • Share course materials. Post, access, and manage the syllabus, handouts, Powerpoints, and multimedia resources.
  • Communication. Use announcements, appointment scheduling, discussion forums, live chat sessions (text only), assignment submissions, and grading. All of this can be pushed to you and students through email, reminders, and notifications.
  • Create, administer and grade quizzes/surveys.


  • No live streaming


Westlaw TWEN

Lexis Classroom

Faculty Support Team

Report password problems using the Faculty Request Portal.

UNM Learn is available to all UNM faculty. Training and support are available from UNM's Department of Extended Learning.

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